Valley Plastic Surgery COVID-19 Protocols

Patient Update re COVID-19

This information was updated on 30th September 2021.

For our Interstate Patients: 

Surgery dates will proceed, based on the discretion and mandates of the particular hospital that your surgery is being performed and also Queensland Health directives. Currently, Queensland Health are granting exemptions to the restricted border access to those who need to receive essential health care. Essential health care is any care that is not available in your state or territory or cannot reasonably be provided in your home state or territory, via telehealth or virtual health. 

Read more about entering Queensland for essential health care HERE:

Please note that some appointments may also be affected. We may need to convert or postpone some initial consultations for cosmetic surgery to Telehealth if you were travelling from a declared Australian hotpot. 

Please contact the clinic if you are travelling from interstate or have been in a hot spot within the past 14 days so that we can best accommodate your requirements.

Updates to COVID-19 Protection Measures

Valley Plastic Surgery have further refined and updated our safety measures as the pandemic continues to evolve. These are our latest updates as from 30th September 2021:

  • Please use the QR code in the building foyer to check in before proceeding to the level 1 reception area.
  • Please practice social distancing measures throughout the clinic.
  • Ensure you wear a mask to the clinic, as there may be times during your appointment / examination that social distancing is more difficult.
  • We request that you attend your appointment alone where possible.
  • Please use the hand sanitising stations.
  • We will continue to  take steps to ensure the safety of patients and staff including converting some appointments to telehealth.
  • Please note that if you have been to any of the locations in the contract tracing alert issued by Queensland Health, you are required to follow their protocols, get tested and await their advice. 


We would like to thank those who have advised us when they were unwell. In these circumstances, we are able to arrange either a tele-health appointment or a new prioritised appointment date when the patient returns to being symptom free.

These measures are in line with the most recent advice from QLD Health and are aimed at reducing the spread and protecting both you and our staff.


Queensland border restrictions, declared hotspots and how this will impact your appointments or surgery:

Further information regarding travel to Queensland and the current restrictions can be found at:


We are currently offering face-to-face consultations and have robust protocols in place to ensure the safety of our patients and team.

Please do not enter or attend our clinic if you have ANY of the following symptoms: 

  • Respiratory symptoms such as a cough or shortness of breath
  • Fever
  • Sore throat
  • Loss of smell or taste
  • Runny nose
  • Diarrhoea, vomiting or nausea
  • Fatigue

For a full fact sheet on COVID-19 symptoms, please visit the Queensland Health website HERE:

We ask that you refrain from entering or attending the clinic if you have:

  • Been in a designated COVID hotspot within the last 14 days. Anyone returning from these COVID hotspots may be required to undergo quarantine in a hotel at their own expense for a minimum of 14 days. Please see a current list of hotspots here:
  • Recently travelled (including transit) through a country considered to pose a risk of coronavirus transmission. There is a 14-day government-issued compulsory, self-isolation policy that has been enforced as of midnight 16th March 2020.
  • Had close contact with anyone who has been diagnosed with coronavirus.

Telehealth appointments are still available with all of our surgeons. Please notify VPS staff if you would prefer a tele-health consultation.

When attending your appointment at our rooms, you will notice the following:

  • availability of hand sanitiser for all patients upon arrival and during their time on-site,
  • spacing of in-person appointments to minimise the number of people within the clinic at any one time,
  • social distancing measures throughout common areas,
  • regular wipe-downs of common touch-points (in addition to our usual high frequency cleans within the practice),
  • and appropriate protective equipment for our clinical staff where applicable.

If you are required to attend the clinic for your appointment, we ask that you:

  • arrive at the time of your appointment,
  • maintain the appropriate social distance from staff and other patients,

For further information please refer to the Department of Health website HERE: 

We appreciate your compliance with the above requests and thank you for your understanding.